“Our thought for the future is to move away from heading directly to an apartment and assessing residents. Our end goal is to send the alert over to a company like yours to speak with the resident and discern the needs of the resident. We believe that Towne would be a good solution for us…..”— Facility Monitoring
“Thank you so much for the amazing job you did handling our telephone calls in the aftermath of Hurricane Sandy while our telephone services were out for over a week. We don’t know how we would have handled this crisis without your help. Your employees are all professionals, efficient, polite and helpful, and we and our clients were completely impressed with their services. You can be very proud of an organization that lives up to what is expected of them and goes the extra mile to deliver good service to the clients that depend on them.”— Tree Service
“Thank you so much for taking care of my mom. It really meant a lot to us knowing that she could reach us anytime even though we couldn’t always be there with her.”— PERS for Mom
“A quick note to say thank you for your wonderful service! We’re obviously not always able to be in the office, but we know you’ll take good care of our families in our absence.
We appreciate all you do!”
“Thanks for doing such a great job for all of our customers!!!!”— Oral Surgery Practice
“Too often we only hear from a disgruntled customer and rarely do we hear from a happy one.
On April 22, 1994, our old answering service closed without a minutes notice. Your company pulled my bacon from the fire. When I contacted you to set up an account I figured that it would be necessary to drop off a deposit to get things rolling. Instead, you opened an account with me over the phone. This was incredible, but not the end of the story.
Very often I get compliments from my customers regarding the manner in which your personnel handles my calls. Some even think that you are actually my receptionist.
What all of this adds up to is your professionalism makes my company look and sound great.
Thank you for a job well done.”— Refrigeration Service
“Our busy dental practice operates on a 24-hours basis, 7 days a week. We rely on Towne Answering Service to handle emergency calls in the late hours of the day and the wee hours of the morning, as well as the overload calls that come through during normal business hours. The Towne staff has provided us with quality, professional services for many years.”— Dental Office
“All too often we do not take the time in our busy schedules to adequately thank our key vendors for a job well done. In this case, my sincere appreciation for a job very well done is long overdue.
Identifying a professional, reliable and courteous answering service was paramount to our continued success. We interviewed almost a dozen companies and decided to move forward with Towne Answering Service, Inc.
Our group is in the business of, among other service lines, responding to environmental catastrophes and sometimes these incidents have a major impact on public safety and security. To date, Towne Answering Service, Inc has exceeded our expectations and we are very grateful for your ongoing commitment to excellence.
There are no individual employees I can single out, as all of those involved with our account have been tremendous.
Thank you again for a job well done.”— Environmental Services
“I have used Towne Answering service for almost 33 years. The services have always been reliable, considerate, prompt, and at times, went well beyond the call of duty. There have been multiple occasions when your operators hunted me down when I could not be reached through my beeper. Thank you for your service.
As my practice has now changed, I find myself unable to continue using your services. I cringe at the multiple prompts that greet me now from voice mail systems. Thank you for your service.”— Medical Practice
“The med dispenser has been a blessing for my mom! She hasn’t taken an extra dose since we put it in – thank you so much!”— Mom’s Medications
“We would like to thank you for all the years of service you have given to our practice. The professionalism and quality of service you have given our families were surely recognized and appreciated. We wish the staff at Towne much success in the years to come!”— Pediatrician’s Office
“I want to take this opportunity to thank you for your continued support and assistance with the running of our business. We feel that when we hand our service over to you that we will be handled in a responsible and dependable manner. Your company’s policy with regards to our personal lives and your ability to screen the calls so that we are not disturbed during our off hours has been exceptional. We look forward to our continued working relationship.”— Restoration Service
“We hold Towne Answering Service, Inc, in high regard!
During our association with Towne Answering Service, Inc. we have found prompt, professional service to be the standard treatment. In addition, our account has received courteous, efficient attention.
It is our pleasure to recommend Towne Answering Services, Inc, to other area businesses.”— HVAC Service
“Towne Answering Service has been servicing our customer calls for several years. We appreciate the professional and courteous manner in which their staff treats our customers. They are quick to identify problems or urgent calls and contact our “on call” person when the need arises. We are glad to know that our customers will be taken care of when we are not in the office!”— Cleaning Service
“We have been using Towne Answering Service for over twenty years and in our experience have found them efficient, reliable and courteous.
We plan to continue to use Towne’s services in the future. We would recommend them to any new business.
Thank you.”— Medical Office
“I have had the pleasure of dealing with Towne Answering Service for all of my thirty-two years in practice. Overall, the service provided has been excellent. In my early years, my patients were not even aware that I had a service answering my phones, as the concern expressed for the caller’s need was genuine, and patients were never left “hanging” as to whether to schedule an appointment or have me contacted. Today, I am notified of any pressing matters on an immediate basis, and /or patients are referred to a covering practice when necessary.
My association with Towne Answering Service has been a most positive one and an asset to the continued growth of my practice. I would recommend “Towne” to anyone who is in need of an answering service.”— Optometrist
“Towne Answering service has proven their excellence to me consistently over the past 16 years. The Towne Staff has been, without exception, deligent, discrete, sensitive and intelligent in dealing with patients and other callers. Towne operators have time and time again went the “Extra Mile” to provide convenience and security to my patients. Towne is absolutely the best answering service I’ve ever encountered. I have suggested that my colleagues use Towne Services whenever I have the opportunity. Towne Answering service has never disappointed me or let me down. I can endorse their quality performance without reservation.”— Medical Practice
“When we transfer our telephone lines to Towne Answering Service each evening and weekend, we go home assured that no call will be missed and all our emergency messages will be dispatched to us promptly. The friendliness of the operators and the twenty-four-hour service they provide is very important to our family.”— Oil Service Supplier
“I have been associated with Towne Answering Service for approximately 26 years. The company I initially worked for had them and as a service tech, I always found them courteous and helpful.
When I started my own business, I naturally set up an account with Towne Answering. They are courteous to my customers, convey messages accurately, and deal professionally with my company. Any problems that may arise are handled quickly and efficiently.
I would never consider going to some automated system since Towne Answering is here with LIVE PEOPLE to assist customers IMMEDIATELY. I would not even think of changing!”— Oil Service
“For about 45 years now we have used Towne Answering Service to help provide 24/7 coverage for our customers. The longevity of this relationship is due to the professionalism and expertise that Towne employees use when answering phone calls. Towne personnel skillfully and tactfully screen calls that are received when the office is closed. We are assured that when an emergency situation is identified the call will be promptly forwarded to our technician on call. Additionally, Towne will assist whenever possible, as evidenced when a winter storm knocked out our phone lines. Towne Answering Service helped keep us connected with our customers by taking all incoming calls and fielding messages until our phones service was restored. Our company will continue to confidently depend on Towne Answering Service.”— Oil Service Supplier
“For over 20 years, Towne Answering Services operators have represented us very well after hours. We’ve always felt secure knowing a professional, kind voice was handling calls for us through the night. We love being able to take calls 24/7.
Numerous times we’ve had customers and vendors tell us that when they called last night, they were pleased to find such a helpful, and friendly voice.
We proudly tell them that was our answering service;
Towne Answering Service!”
“Towne Answering Service is a long time solution to the message needs of my Agency. We like the value of friendly voice “24/7.” Should an emergency need arise, their staff can respond quickly and professionally. We are able to leave the office and not be forced to constantly check voice mail. Using Towne Answering Service has certainly been the answer for us!”— Insurance Agency
“We have been using Towne Answering Service since 1989, and if you are looking for quality, professionalism, and reliability, give them a call. With not being in the same office daily, it is an assurance to know that your business is being covered, as if you were there personally.”— Property Management
“Our client has really come to depend on your daily calls – and she really enjoys speaking with your staff too. Thank you – “— Care Calls
“I want to think to thank you and your staff for the excellent service you have provided to my firm. Our customers have remarked that it is reassuring to have a courteous individual rather than a machine answer calls after hours, on weekends and holidays. Your staff has followed specific instructions and messages have been forwarded to my technicians on a timely basis. We look forward to continuing our business association in the future.”— Plumbing/Heating Service
“For more than 30 years, we have trusted Towne Answering Service to answer our phone, when we could not do so. We have found Towne to be both sensitive and caring to our families.”— Funeral Home
“I want to thank you and your staff for the excellent service you have provided my firm. Our customers have remarked that it is reassuring to have a courteous individual rather than a machine answer calls after hours, on weekends and holidays. Your staff has followed specific instructions and messages have been forwarded to my technicians on a timely basis.
We look forward to continuing our business association in the future.”— Plumbing Heating Service
“We have been very pleased with the service we receive from Towne Answering Service. The service they provide for us has exceeded expectations. It is very reassuring to know that when our patients call after hours that they are just as important to the service as they are to us.”— Dental Practice
“Towne Answering has been an invaluable service to us. Our business provides telephone service 24 hours per day. It is very important that our tech people get emergency calls after hours. Towne Answering Service has never left us down in the 15 years we have been with them. Every service call has been passed on to our technicians immediately, after hours, week-ends & holidays, so we have been able to provide that emergency repair to our customer.”— Communications Provider
“I am writing this letter to you as a testimonial concerning the outstanding service that Towne Answering has provided to my company over the last 14 years. I am the owner of a 24 hour/7 day a week transportation service. Because of the nature of my business, it is necessary to use a service such as yours for the times that I am not in my office. For the last 14 years, I have faithfully put my phone lines on to your service each and every night, including weekends. I have dealt personally with your operators and staff on a daily basis, and have never had anything but praise for them. They do a tremendous job answering our calls. I can count on them to inform me of anything necessary to keep my business running smoothly.
I would like to personally thank you and your dedicated staff for everything that they have done for my company over the last 14 years and look forward to continuing this partnership in the future, Thank you all for the job that you do so well.”— Transport Service
“For the past twenty years, it has been our pleasure to work with Towne Answering Service. We know we can rely on them for their efficiency and professionalism not only with us but even more importantly our customers and prospective customers.
We look forward to working with Towne Answering Service for many more years to come.”— Pest Control Service
“I just wanted to say thank you to you and the supervisor on duty for all of your help on Friday. You guys went above and beyond the “call of duty” and provided excellent customer service care.”— Cleaning Service
“Last week we had a meeting of our workers. Toward the end of the meeting, there was a mention of our answering service, and someone remarked about how wonderful all the operators are: courteous, friendly, accurate, understanding, etc. There was a chorus of voices joining in with these comments, and it was resolved that the president should send to the operators an expression of the gratitude we all feel for you. So – thank you for all that you do!”— Non-Profit Service Group
I would like to thank the Staff at Towne Answering Service for the exceptional job that they performed for my company over the last 30 years. I knew that I could rely on your people to make sure that all messages were not only promptly delivered but the information was always correct. My clients knew that my service would always make a point to be precise in relaying sometimes very complicated messages. Thank you all for the professionalism that was the hallmark your company. Indeed, I feel very lucky to have had an association with Towne over the years…….— Court Deposition Service
“I just spoke to —– . In the midst of our conversation, he told me that he SO appreciates what we do for them… because it was January 15, 2007, when he made the phone call to the number we answer and said he needed help. One of you answered the phone.
He feels that – if you had not been there to answer the phone, if you had not been kind, if you had not been helpful – he would not be who he is today. He feels the window of when he was willing to ask for and accept help was very small and made it easy to take the first step to getting the help he needed.
Thanks for the great job that you do in wearing all the various hats that you need to wear in order to provide the service our clients need.”
— Non-Profit Client-Based Service
“We always love to save money, and enjoy working with you…..”— PERS Provider
“I’d like to meet and discuss what other programs you may be able to offer our residents. Our resident living nurse speaks so highly of you and your program…..”— Retirement Community Services
When the borough’s new automated calling system was used to inform residents that a snow emergency had been declared, the results were outstanding. “It seemed to work rather well…… it was by far the best response we’ve ever had for a snow emergency.”— Mass Notification
As technology changed throughout the years, we quickly learned we could rely on Towne to keep updated on the most efficient practices. Today our office and emergency service department use the custom portal for guaranteed efficiency. We can see in real time when a call came in and when it has been assigned to a technician. If the technician falters, we know we can count on Towne to follow though and make sure our customers receive the highest satisfaction possible by expediting the problem through back up procedures. Towne has set up a very complex system by monitoring our after hour emails and relaying important messages to the after hours employee on call. This allows us to focus on the emergency at hand and provide prompt service to our customers. In addition, Towne worked directly with our software program developer and all emergency calls are entered directly into our customized software. This has freed up approximately 12 hours (per week!) of time from our office staff. We will continue to use Towne and highly recommend their services.— Service Contractor
We have been using Towne since January 1999. We strongly rely on their professional demeanor and quick action for all of our after hour demands. They have pulled through for us during snow storms and unexpected emergencies which forced our office to be closed.— Service Contractor
Our law firm has relied on Towne Answering Service for more than 20 years. In our field, it is important to always provide prompt and friendly service. The staff at Towne provides seamless service after hours to make sure our customers get the same attention as when our office is open. Towne can connect a new customer directly with someone at our firm when needed and even follow up with email when needed. Great service!
We truly appreciate the great care they provide to our customers and our firm.— Law Firm
“Your service is excellent! I have already given your name out. Operators are very courteous and on point.”— Care Calls
“Our office manager loves your services & all the providers say you are very professional, quick & friendly – great people!”— Medical Practice
“Thank you for your understanding and cooperation during this difficult time. Your team made a seamless transition to our emergency mode. Please pass on our appreciation.”— Municipal Authority
“The answering service has been working out wonderfully. Thanks to you and the crew for doing a great job!”— Goods and Services
“Customer X called to ask if we had any plans to close the office. After a few laughs, she let us know that they were all working remotely and appreciated that we never close.”— Contractor Services
“We just tested and works perfectly. I am thrilled. I really thought this would never happen, it’s taken so long to pull off. (Editors note: Not on our part!) Your company has been wonderful!”
Elevator Monitoring Client— Business Monitoring
“Thank you to everyone for the tremendous job you did for us in the aftermath of last week’s storm. You were wonderful, and all of your cheerful and competent staff have our deepest appreciation.”— Contractor Services
We have used Towne Answering Service for a LONG time now (6 or 7 years, I think) and they have been outstanding every step of the way. They have helped us streamline our business communication and are always available to advise the best way to do something. Their prices are VERY reasonable. In addition, a year ago we switched from XXX Security to Towne Monitoring and have been delighted with the responsiveness as well as the BIG cost savings. We highly recommend Towne Answering Service!
– Client Services Provider— Client Services
I have called several businesses before that use Towne Answering Service. Both small businesses that I called had their “secretaries” schedule appointments for me. When I didn’t recognize the name of the person on the other line, I later asked the owners if they hired someone new.
The person on the line was so pleasant to speak with I wanted to forward my compliments. Twice this happened to me, where the owner said that they used Towne Answering Service to answer calls on off-hours as well as when their current secretary was on the other line. Both owners had nothing but nice things to say about Towne Answering Service, and as a client of the small businesses, it’s nice to know that there will always be someone to answer my phone call.
Owning a small business presents many different challenges and the most difficult is having someone answer the phone 24/7. Since contracting Towne to do this for me I haven’t missed a single call and my customers are very happy talking to an actual person when they call for service. Towne sends me direct messages with contact info, email addresses, etc., and I can connect with potential customers within seconds of their call to my office. The service cost 1/10 of what it would cost me to hire someone and I estimate Towne has landed me over $25k in business I would have missed if phone calls were not answered (just 1 month in btw)!!!!— Contractor Services
Towne Answering Service excels at their business. We have been using Towne since 2014 to triage “after-hours” calls and you have been professional and excellent in your service toward our customers and our staff. From our experience, you out pace your competitors in technology and staff friendliness.— Contractor/Client Services
I have always been happy with your service! You all are terrific and do a great job for my company. I have never worried about how my company was represented by your operators. Thank You.— Professional Services
“We are so pleased with your service. The professionalism, thoroughness and warmth of your team is terrific!”— Care Calls
“The text service is working great and is giving us great peace of mind.”— Automated Text