Quality Control –

Your Required Checks

Remove the Burden from Your Staff

At Towne Monitoring we have options to follow up on your Quality of Service and at the same time reduce your facility staff burden and liabilities.  Towne Monitoring Service can be in partnership with you to help provide these quality checks for your customers.  We’ll work with you to develop a customized and cost-effective plan that’s tailored to your operation and your customers’ needs.

As one alternative to expensive in-house systems or tying up your staff (they have other things to do after all!), we have available for consideration an advanced Automated Wellness Check call platform.

You provide the list, our systems make the calls, you get the results.

Work Smarter, Not Harder

At Towne we have developed a system that’s a little automated, a little personalized, a little customized all while manageable and yet still affordable.  Custom Wellness calls, placed to your customers, allows us to employ a positive check in system while being totally unobtrusive to both them and you.  Simply, our system will call your customer and present them with a greeting that they acknowledge.  Simple – but it’s really much, much more.

As with almost everything we do, our call system can be completely customized to function how your organization would like. Employ Medication Reminders on a fixed schedule, or surveys regarding satisfaction, anything you want to set up, at any time you want them to go.  For each consumer it can look different.  Fred just needs a ‘Good Morning’ call (really, this is your Wellness Check) at 9am.  Ethyl likes to get an early start to the day and would like he ‘Good Morning’ call at 7am.  George forgets to eat lunch sometimes so you can set them up with a “Lunch Reminder’ at 11:30, with or without the ‘Good Morning’ call.  And all the clients that have started in the last 30 days need a survey to measure how responsive your company is to them.  Different messages, sent at different times, to fit each clients’ need.

Customized Functions

Account customization can allow for repeat calls, introduction of alternate numbers, and delivery of success / failure messages.  We can call the consumer and if unsuccessful simply do it again after a pre-determined amount of time.  Or we can try their cell phone too. Maybe try the home again. No response? Without delay we can then notify appropriate staff and/or contacts to check on your client.  Or even involve one of our live operators to initiate a call.  We can Email success logs, or even send Secure Text message failures.  We’ve got options – we like options!

Or perhaps you would like to have a live care specialist call a select list of clients each week and ask a series of questions to determine satisfaction and/or needs.  We can structure a plan where you upload a list through our web portal each week and our operators will initiate those calls and return the results to you.  Either through emailed recap at the end of the day or at the end of the call, documented results can be returned to you for record keeping.  Also, if a client would express the desire to speak with someone from your organization, we can patch that call through to the appropriate party in your office – seamlessly to your client.  No hassle, muss or fuss.  Satisfied clients stay clients longer.

Interested in finding out more details? We’d love to hear from you! CONTACT TOWNE