Towne Services | Customer Call Center Company PA

Getting Started: What Services Are You Looking For?

Customized Answering, Monitoring & Tracking Solutions for Businesses & Individuals

Towne has proudly provided seamless integration of people and technology since the days when cord-board operators were the industry norm. For generations, we’ve served businesses and households in Montgomery and Bucks counties, and locations throughout the nation, with answering and monitoring solutions.

We’re thankful that our customers value responsiveness, reliability and dedication as much as we do. Our focus remains providing proactive customer service as your solution for customized communication.

Answering Service

Towne Answering Service

Towne is dedicated to earning your business by learning about your goals and working with you to selectively choose which of our services best fit your needs. We offer an array of standard and specialty services that can be customized to suit your unique needs.

Staffed by highly trained operators located in the United States, Towne Answering Service is available 24 hours a day, seven days a week, 365 days a year to process your calls. In addition to providing ‘round-the-clock answering services, Towne Answering Service also offers unrivaled value for customized communication solutions.

We’re excited to provide answering and monitoring solutions that can be tailored to any business need. Our customized communication solutions for Bucks / Montgomery counties and beyond incorporate the latest technology to streamline your business needs and offer the best customer service to your clients.

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Alarm Monitoring Service

Towne Monitoring Service

Towne Monitoring Service provides custom alarm monitoring services for a wide variety of applications. From facilities to businesses, families and individuals to partnerships with Home Health companies, we’re ready to respond to an alarm any time of day or night. We have backup systems in place to ensure we can continue to monitor your home or business–our lights are always on even if yours are not. From home-based or mobile Personal Emergency Response Systems, medication dispensers or wearable technology, burglar or fire alarm monitoring, facility or group applications, or anything in between –, we’re up to the task 24/7, 365 days a year.

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Care Call Services

TowneCare

TowneCare is dedicated to making daily Well-Check Care Calls to make sure you or a loved one is safe and well. Whether you’re making arrangements for yourself or a family member, you can schedule up to three well-check calls per day. If we cannot reach our Care Call Client, we’ll then request a follow-up from one of the three contacts you provide when you set up your call schedule.

In addition, we have Monitored Check-In calls available for those who would wish to maintain a greater level of control over when they check-in, but still desire that someone can respond if a check-in is missed.

We can also incorporate reminders into our well-check calls for even greater convenience. Our well-check call packages are affordable and fully customize-able to suit your needs and preferences.

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Lone Worker Solutions

Towne Tracking Service

At Towne Tracking, we understand the importance of your lone workers’ safety. Real estate agents, remotely located employees and service workers are often on the road or work in conditions that could present safety hazards and concerns.

Not only does our Emergency Alert App enable workers to request help in the event of an emergency but it also allows them to check-in after a working or travel session. Learn more about the features of our App and how it can give you, as an employer, and your lone workers peace of mind.

Towne Tracking Service also provides that peace of mind for caregivers located in the United States. Our Protect and Locate Wandering Prevention and Emergency Alert tracking technology uses a radio receiver and a discreet, GPS-enabled cellular wristwatch that has a secure, lockable strap. In addition to being a monitor, the wristwatch is a fully functioning watch, which allows the person wearing it to retain their dignity.

Whether you’re tending to a child with special needs, a parent with memory challenges or a loved one who gets confused easily, our advanced, portable technology can help you know where they are at all times. When you can monitor your loved one’s movements on your smartphone or computer, you can enjoy greater freedom by using our 24/7 monitoring service.

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Satisfied Customers

View all Testimonials

We strongly rely on their professional demeanor and quick action for all of our after hour demands….. Read More

Towne has set up a very complex system by monitoring our after hour emails and relaying important messages to the after hours employee on call. This allows us to focus on the emergency at hand and provide prompt service to our customers. Read More

…….it was by far the best response we’ve ever had for a snow emergency. Read More

Your employees are all professionals, efficient, polite and helpful, and we and our clients were completely impressed with their services…… Read More

We believe that Towne would be a good solution for us….. Read More

I have used Towne Answering service for almost 33 years. The services have always been reliable, considerate, prompt, and at times, went well beyond the call of duty….. Read More

Contact Us Today To Get A Free Quote!

Call 215-660-0800 or Fill Out Our Online Form

Certifications
& Associations:

Benefits of Having an Answering Service for Your HVAC Company

July 09, 2021

As an HVAC company, the work rarely stops. Time is valuable, and is best spent doing what you excel in — installing, repairing or servicing heating, ventilation, air conditioning and refrigeration systems. Problems can arise for your clients at any time of day or night. When they call you looking for help, you want to be able to give them the best service on the first ring.Read More

Care Call Service for Health Care Providers

February 15, 2021

Did you know 27% of Americans aged 60 and older live alone? Tragically, many of today’s elderly are at risk of experiencing a medical emergency alone and possibly not receiving help until it’s too late.

If you are a home health care provider, you should be making care calls to your clients. However, you probably don’t have enough time during the day to make all these calls yourself.Read More

Providing Seamless Integration of People & Technology

Getting Started: What Services Are You Looking For?

Answering Service

Alarm Monitoring

Lone Worker Solutions

Business Services

Care Call Services

Customized Answering, Monitoring & Tracking Solutions for Businesses & Individuals