The telephone is the lifeblood of professional service providers such as law firms, insurance agencies, financial operations or even municipalities. If you’re not delivering first-rate telephone service to your clients, they might begin to question how much you value their business.
Towne Answering Service can provide timely and reliable telephone answering solutions that will exceed your clients’ expectations and give you an edge in today’s highly competitive business climate. Our U.S.-based operators are available 24/7/365 — you’ll never miss a vital phone call again!
Our Well-Trained Operators Do More Than Just Answer the Phone
All Towne Answering Service operators receive targeted training to ensure they are fully prepared to address your clients’ specific inquiries. We don’t just answer the phone and screen calls — we process every call in the professional and efficient manner your clients demand and deserve.
Customized Answering Services Tailored to Your Business
Over the course of our more than 65 years in business, we’ve learned that no companies are alike. As a Towne Answering Service client, you can choose from our extensive menu of standard and specialty services we can tailor to your operation.
For example, our Call Overflow Service can work well for a busy law firm to ensure callers always reach a live person instead of voicemail. You can also use Our Virtual Receptionist Service to project a professional image and make a favorable impression on current and prospective clients.
If you’re an insurance agency owner, you understand the urgency of the claims process. Callers want to know someone is always there to help them in their time of need. Our After-Hours Service allows insurance agency clients to report a claim immediately instead of waiting until the next business day.
Mortgage brokers can take advantage of our Appointment Scheduling Service to manage their hectic schedules more efficiently. You won’t miss out on a potentially lucrative deal simply because no one is available to help a caller set up an appointment.
Our law firm has relied on Towne Answering Service for more than 20 years. In our field, it is important to always provide prompt and friendly service. The staff at Towne provides seamless service after hours to make sure our customers get the same attention as when our office is open. Towne can connect a new customer directly with someone at our firm when needed and even follow up with email when needed. Great service!
We truly appreciate the great care they provide to our customers and our firm.
Exceptional Telephone Services Backed by State-of-the-Art Technology
Towne keeps up with the latest technological advancements and integrates them into our facilities and operating processes. Our modern call center features multiple built-in redundancies for every operation system — we’re proud of our remarkable 99.999% uptime rate!
Give Towne Answering Service a ring today at 215-723-4316 to learn more about our professional answering services.