Building trust between your practice and your clients is imperative.  You work hard to gain and retain your clientele. Losing them can happen in a blink.  Communication with your clients is almost as important as good care these days.  Did you know that statistically speaking, 75% of customers will leave due to poor customer service?  Don’t let that start when your client calls!

Broad Selection of Customizable Veterinary Answering Service Offerings

Regardless of the size or scope of your practice, Towne can work with you to develop a customized answering service program tailored to your operation.  We are biased of course, but we feel that people respond better and feel better when they can speak with a live operator rather than navigating voicemail systems or even worse, not being able to talk to anyone at all.

Some of our specialty services that you might to be a good fit for your practice:

Our Virtual Receptionist – from appointment requests to new service inquiries, we can answer as if we are there.  We can direct call flow, patching only the calls that need be and gathering information from those that don’t.  Our staff can answer your calls so that your staff can concentrate on taking care of your clients. 

Emergency Call Services – After-Hours Service gives you the peace of mind of knowing your patients can always reach someone during an emergency.  Current and potential customers will be able to always talk to a live operator if needed.  This option gives you the ability to save time and money, meeting customers needs in a prompt and professional manner, but limiting your exposure to emergencies fitting your scope.  Custom scripts are developed with you to ensure direction and content.  And of course, all class are recorded.

A completely web-based On-Call Scheduler allows changes to be made in real-time as frequently as needed. No need to communicate the changes to us – the operators will see updated information as soon as its submitted.  Our Web Portal gives access to to your message history as well as call recordings should the need arise.

Of course Call Overflow, ideal for busy veterinary practice where the phone never seems to stop ringing. With this service, incoming calls will be forwarded automatically to us after a specified number of rings — you’ll never have to worry about missing calls, even during your busiest times of the day.

Fully Customized Message Delivery allows you to be notified in any manner of ways.  From email recaps, to Secure Text Messages with Delivery confirmation and escalation if need be, the options are endless.  The days of missed calls are over!

All of these services – and any combination of the other services that we offer – are designed to help improve client retention, help improve customer experience and promote customer referrals.  Our services and scripts are completely customized to meet the needs of your practice and your clients.

Also available for consideration – Appointment Scheduling – a service that can allow our staff to do everything from setting up patient visits in predetermined time slots to creating robust online calendars that make it easier to track appointments and cancellations. So, your office staff will have more time to spend on what matters most: delivering the best possible patient care. 

 

The Best People and State-of-the-Art Technology Sets Us Apart 

At Towne, achieving the seamless integration of people and technology has been the driving force behind our company for more than 65 years. Our operators receive comprehensive, industry- and practice-specific training, and they share our commitment to providing exceptional caller service. Our Souderton, PA, facility is equipped with the most advanced telecommunications technology and features built-in redundancies to minimize the risk of system failure. When you put the two together, you get a high-quality, reliable 24/7/365 service, tailored to the needs of your practice.  And more importantly, a service that you can trust. 

Contact Us for More Information Our Veterinary Office Answering Service 

Learn more about the many ways in which our veterinary answering service can enhance the efficiency of your practice and take your patient care capabilities to a higher level. Give Towne Answering Service a ring at 215-723-4316 today.