Large Animal practices have different challenges than that of other veterinary practices. Frequent road trips to visit large animal patients, travel time – tons of travel time, calls coming in at all hours. We certainly can’t help you with the visits and the travel – but we sure can help with those calls!
Customizable Large Animal Answering Service Offerings
Regardless of the size or scope of your practice, Towne can work with you to develop a customized answering service program tailored to your operation. We are biased of course, but we feel that people respond better and feel better when they can speak with a live operator rather than navigating voicemail systems or even worse, not being able to talk to anyone at all.
Some of our specialty answering services that you might to be a good fit for your practice:
Our Virtual Receptionist – requests and service inquiries, while we can answer as if we are there, may not be your struggle. Perhaps its that your team is on the road and doesn’t really work from an “office”. We can be your office. We can direct call flow, patching only the calls that need be and gathering information from those that don’t. Our staff can answer your calls so that your staff can concentrate on taking care of their patients.
Emergency Call Services – After-Hours Service gives you the peace of mind of knowing your clients can always reach someone during an emergency. Current and potential customers will be able to always talk to a live operator if needed. This option gives you the ability to save time and money, meeting customers needs in a prompt and professional manner, but limiting your exposure to only those emergencies that fit your scope of work. Custom scripts are developed with you to ensure direction and content. And of course, all class are recorded.
A completely web-based On-Call Scheduler allows larger practices to change schedules in real-time and as frequently as needed. No need to communicate the changes to us – the operators will see updated information as soon as its submitted – no more calls to the wrong person. Our Web Portal gives access to to your message history as well as call recordings should the need arise.
Fully Customized Message Delivery allows you to be notified in any manner of ways. From email recaps, to Secure Text Messages with Delivery confirmation and escalation if need be, the options are endless. The days of missed calls are over!
All of these services – and any combination of the other services that we offer – are designed to help improve client retention, help improve customer experience and promote customer referrals. Our services and scripts are completely customized to meet the needs of your practice and your clients.
The Best People and State-of-the-Art Technology Sets Us Apart
At Towne, achieving the seamless integration of people and technology has been the driving force behind our company for more than 65 years. Our operators receive comprehensive, industry- and practice-specific training, and they share our commitment to providing exceptional caller service. Our Souderton, PA, facility is equipped with the most advanced telecommunications technology and features built-in redundancies to minimize the risk of system failure. When you put the two together, you get a high-quality, reliable 24/7/365 service, tailored to the needs of your practice. And more importantly, a service that you can trust.
Contact Us for More Information about our Equine Answering Service
Learn more about the many ways in which our large animal answering service can enhance the efficiency of your practice and take your patient care capabilities to a higher level. Give Towne Answering Service a ring at 215-723-4316 today.