Answering Services for Healthcare Professionals

Medical issues can occur at any time of day or night. If you’re a doctor, dentist or veterinarian, you want to be sure your patients can always reach you during a medical emergency — it could mean the difference between life and death.

Towne Answering Service can provide prompt, reliable, 24/7/365 phone answering services that will communicate to your patients that you can be counted on in their time of need. We’ve been a trusted provider of high-quality answering service solutions for decades.

Our Well-Trained Operators Are Responsive to the Unique Needs of the Medical Profession

A medical, dental or veterinary answering service should be able to do more than take any urgent and non-urgent messages — it must be able to process incoming calls professionally. Our U.S.-based medical answering service operators receive extensive, industry-focused training that includes comprehensive instructions for following specific healthcare practice protocols.

Your patients will be able to converse with a courteous, knowledgeable operator who understands their needs.

Wide Range of Services We Can Tailor to Healthcare Professionals

Whether you require a medical, veterinary or dental answering service, Towne can provide the right solutions for your organization or practice.

Our Call Overflow service enables the forwarding of patient calls directly to our operators rather than voicemail during hectic periods when your staff is unavailable to take calls. Our After-Hours service is a “must” for ensuring your patients receive prompt attention during medical emergencies. 

We also offer more specialized dentist/doctor answering services such as Appointment Scheduling that will remove much of the appointment-setting burden from your staff so they can place a stronger focus on patient care.

We Make HIPAA Compliance a Top Priority

Towne Answering Service also recognizes the importance of maintaining patient privacy compliance. We require our operators to complete HIPAA training so they know how to handle and manage sensitive patient information in accordance with today’s stringent regulations. We also offer enhanced text messaging services that facilitate the secure transmission of protected health information (PHI).

Your staff members can use our secure web portal for managing messages and updating patient files. What’s more, our state-of-the-art facilities feature advanced systems with built-in redundancies that provide additional data protection and security.