Whether you’re an attorney operating a solo practice or a managing partner in a large law firm, you recognize the importance of delivering top-quality telephone service to current and prospective clients. You also understand the challenge of having a capable professional available to answer every call — especially in a busy and thriving practice where the phone never seems to stop ringing.
Towne Answering Service can provide a reliable, customized attorney answering service that will ensure you never miss an important phone call again. Headquartered in Souderton, Pennsylvania, Towne has been meeting the phone service needs for attorneys in Bucks and Montgomery County and beyond for more than 65 years.
We’re Not the “Typical” Law Firm Answering Service
Any lawyer answering service can pick up a ringing phone and take messages — but not every service can fully process a client call. At Towne, we focus on providing comprehensive, industry-specific and company-tailored training for our U.S.-based operators so we can deliver professional assistance to every caller.
In addition to reaching a live operator on a 24/7/365 basis, your clients can speak to a knowledgeable individual who is responsive to their unique needs.
Select the Attorney Answering Services That Work Best for Your Firm
While many law firm answering service providers take a “one-size-fits-all” approach, we believe our clients should be able to customize their service to address their specific concerns. That’s why we offer a host of standard and specialty services we can tailor to your firm.
Our standard services include Customized Scripts specifically designed for your firm that can change automatically based on the time of day or day of the week. Our Virtual Receptionist can fulfill the role of a live receptionist so you can project a professional image for every call. Our Call Overflow Service offers the ideal solution for busier firms — during peak hours, you can funnel calls to our operators instead of having them head straight to voicemail.
You can also integrate specialty services such as Appointment Scheduling that can alleviate the burden of this time-consuming but critical task from your shoulders. Elder law or tax firms frequently take advantage of our Event Registration Services to set up educational seminars for attracting prospective clients.
We Remain at the Forefront of the Technology Curve
Telephone answering service technology has come a long way from the days of the rotary phone and switchboard. These days, our operators have access to the most advanced tools to provide the most reliable client service. Our state-of-the-art systems feature built-in redundancies that virtually eliminate the risk of failure and maximize uptime.
To learn more about how our answering services for lawyers can improve efficiency and productivity in your firm, give Towne Answering Service a ring at 215-723-4316 today.
“Our law firm has relied on Towne Answering Service for more than 20 years. In our field, it is important to always provide prompt and friendly service. The staff at Towne provides seamless service after hours to make sure our customers get the same attention as when our office is open. Towne can connect a new customer directly with someone at our firm when needed and even follow up with email when needed. Great service!”