Plumbing offers some unique service challenges. Some jobs are no big deal – install a new faucet; replace a toilet; even plumb new construction. Other can be a little more time sensitive – burst pipes; backed up sewer line; overflowing or leaking toilets; etc…. So –
More Than a “Typical” Plumbing Contractor Answering Service
There are plenty of phone answering services for Plumbing contractors that take messages and provide basic information about your company. At Towne Answering Service, our U.S.-based operators receive industry-specific training that enables them to deliver a higher level of service to your customers.
We have been working with service companies since the late 1950’s – how many answering services can say that – let alone boast that they still have some of those firms as clients today? Each of our customers receives a custom built account – tailored to the needs of their individual business. We would do the same for you! Large or small, roll-over service during busy office hours, virtual front desk when there is no ‘office’, after hours emergency service only, email monitoring, enhanced text messages for dispatch, you pick and choose what works best for you – we won’t force you into a cookie cutter mold.
What Can We Do For Your Plumbing Service?
Your customers can sometimes have problems that can’t wait! And even if they are patient, they still want to know that they’ve been heard. There are two things that stand between you and your customers needs – being able to help them, and all the competition. Its as simple as that – if you can’t help them, someone else will – and it all starts with being able to hear them!
Towne allows you to bring First-Class Quality Answering Service and quick response times to the fight for your customers. Armed with Towne, you’ll be able to respond to your customers emergency needs quickly & efficiently. Let us hold and deliver routine calls (as defined by you) and process and deliver emergencies, freeing up your personnel to only deal with what they have to at that moment. Remember – the impression that a client gets first is almost always over the phone, and it’s almost as important as the service you will provide.
Towne can help your business GROW too! We can capture calls from advertising flyers and such, even tracking lead sources along the way. During your account setup we will create custom scripts and protocols with you that enable our operators to direct the caller and collect as much (or as little) information as you’d like. You can even decide how different types of calls are handled, what is said and collected, who to give that information to and when, and how it’s delivered. By utilizing our Web Portal you can change on-call schedules as often as needed (with no programming charge when using the portal!), review your messages or even listen to your call recordings, 24/7/365.
We are Here To Partner With You
In serving your clients we serve you. That’s what its about for both of us, Service. The better we perform the job that we do, makes you look better, makes the customer happier, grows your business which generates more calls, which grows our business. Its a Win-Win-Win! Don’t be frustrated with sub-par service. Towne Answering has been doing this for a long time. Trust us when we say we know that we can provide unparalleled customer service utilizing a unique blend of people and technology to present you with customized communication solutions. Superior product for reasonable prices – helping you to do the same.
Missed opportunities = missed business. Rinse, repeat – and soon you’ll have no hair! Let Towne capture those opportunities for you! We can’t help you turn the wrench, but we can help make sure you’ve got the jobs to use it on!
Your success is our success. Call today to learn what we can do for your Plumbing business!
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“I want to thank you and your staff for the excellent service you have provided my firm. Our customers have remarked that it is reassuring to have a courteous individual rather than a machine answer calls after hours, on weekends and holidays. Your staff has followed specific instructions and messages have been forwarded to my technicians on a timely basis.
We look forward to continuing our business association in the future.”
— Plumbing Heating Service
Advanced Technology Featuring Built-In Redundancies
Speaking of technology, our state-of-the-art call center for independent contractors in Pennsylvania is fully equipped to handle heavy call volumes without concerns about service disruptions. We protect all systems with redundant power supplies from multiple sources coupled with multiple Telco and Internet providers.
This has helped Towne Answering Service attain the coveted ATSI Gold Star Site Certification. We’re certified for an impressive uptime rate of 99.999%. Learn more about our redundancies here!
Contact Us to Learn More About Our Plumbing Contractor Answering Services
With more than 65 years of experience, you can trust Towne Answering Service to deliver the exceptional answering services your customers expect. Our unwavering commitment to providing customized solutions, proactive customer service and unmatched value set us apart from our competitors.
Give us a call at 215-723-4316 for more information today. Towne Answering Service: Providing Seamless Integration of People & Technology.