As an HVAC contractor, you understand that your customers need to be able to reach you in their time of need.
And you probably understand all too well that if you aren’t available, they will find someone that is. Our response times and quality of service help you keep your current customers yours and can help get new ones too! Timely, professional phone service gives you an edge in today’s ultra-competitive business climate and makes you more responsive to the needs of your customers.
Towne Answering Service can provide highly-trained live operators who will deliver the prompt, reliable, 24/7/365 phone service that will give you peace of mind from knowing your customers are receiving the care and attention they deserve.
Not Your “Typical” HVAC Phone Answering Service
There are plenty of phone answering services for HVAC contractors that take messages and provide basic information about your company. At Towne Answering Service, our U.S.-based operators receive industry-specific training that enables them to deliver a higher level of service to your customers.
We have been working with service companies since the late 1950’s – how many answering services can say that – let alone boast that they still have some of those firms as clients today? Each of our customers receives a custom built account – tailored to the needs of their individual business. We would do the same for you! Large or small, roll-over service during busy office hours, virtual front desk when there is no ‘office’, after hours emergency service only, enhanced text messages for dispatch, you pick and choose what works best for you – we won’t force you into a cookie cutter mold.
Towne can help your business GROW too! We can capture calls from advertising campaigns, even tracking lead sources along the way. During your account setup we will create custom scripts and protocols with you that enable our operators to direct the caller and collect as much (or as little) information as you’d like. You can even decide how different types of calls are handled, what is said and collected, who to give that information to and when, and how it’s delivered. By utilizing our Web Portal you can change on-call schedules as often as needed (with no programming charge when using the portal!), review your messages or even listen to your call recordings. All this, all and night, 24/7/365 and Leap Day too!
We are Here To Partner With You
In serving your clients we serve you. That’s what it’s about for both of us, Service. The better we perform the job that we do makes you look better makes the customer happier grows your business which generates more calls which grows our business. It’s a Win-Win-Win! Don’t be frustrated with sub-par service. Towne Answering has been doing this for a long time. Trust us when we say we know that we can provide unparalleled customer service utilizing a unique blend of people and technology to present you with customized communication solutions. Superior product for reasonable prices – helping you to do the same.
Call today to learn what we can do for your HVAC business!
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As technology changed throughout the years, we quickly learned we could rely on Towne to keep updated on the most efficient practices. Today our office and emergency service department use the custom portal for guaranteed efficiency. We can see in real time when a call came in and when it has been assigned to a technician. If the technician falters, we know we can count on Towne to follow though and make sure our customers receive the highest satisfaction possible by expediting the problem through back up procedures. Towne has set up a very complex system by monitoring our after hour emails and relaying important messages to the after hours employee on call. This allows us to focus on the emergency at hand and provide prompt service to our customers. In addition, Towne worked directly with our software program developer and all emergency calls are entered directly into our customized software. This has freed up approximately 12 hours (per week!) of time from our office staff. We will continue to use Towne and highly recommend their services.
— Service Contractor
Advanced Technology Featuring Built-In Redundancies
Speaking of technology, our state-of-the-art call center for independent contractors in Pennsylvania is fully equipped to handle heavy call volumes without concerns about service disruptions. We protect all systems with redundant power supplies from multiple sources coupled with multiple Telco and Internet providers.
This has helped Towne Answering Service attain the coveted ATSI Gold Star Site Certification. We’re certified for an impressive uptime rate of 99.999%. Learn more about our redundancies here!
Contact Us to Learn More About Our HVAC Contractor Answering Services
With more than 65 years of experience, you can trust Towne Answering Service to deliver the exceptional answering services your customers expect. Our unwavering commitment to providing customized solutions, proactive customer service and unmatched value set us apart from our competitors.
Give us a call at 215-723-4316 for more information today. Towne Answering Service: Providing Seamless Integration of People & Technology.