Do you operate an airport limousine company or other transportation-related organization? Let us help you meet your business objectives, by processing your calls for you, and ensuring you never miss out on another customer ever again.
Towne Answering Service is your one-stop headquarters for premium answering services that provide a seamless integration of people and technology. By functioning as an extension of your business, we can help you increase customer satisfaction while enhancing your productivity and efficiency.
Our limo answering service is ideal for companies that transport travelers to and from the airport or chauffeur VIPs from one point to another. You will have the confidence of knowing your customers will always be able to reach a driver, no matter when they need one.
Our People Are the Best in the Business
The Towne limousine answering service staff consists of professional, USA-based operators who handle every call promptly, courteously and efficiently. All our operators receive comprehensive training so they can address the unique needs of your callers and also have access to the latest communication technology.
Instead of just picking up the phone and taking messages, we process calls to ensure your customers receive the high-quality service they deserve.
We Don’t Believe in a Cookie-Cutter Approach to Delivering Airport Limo Call Center Service
Towne offers an assortment of standard services that we can customize for you. For example, we can tailor our limousine dispatch answering service so they can help provide prompt pick-up service to your customers. Our 24/7/365 staffing in addition to our Driver Check-in feature ensures reliable call support for limousine services during both business and after hours — your customers can reach a live operator at any time in case they need to make an emergency trip to the airport.
We can also work with you to produce engaging, customized scripts that can change based on the time of day or week to accommodate varying dispatching and after-hours service procedures. And with our user-friendly web portal, you can send immediate messages to on-call drivers or manage message-taking protocols and on-call scheduling tasks more efficiently.
Specific examples of our customizable limo answering service offerings include:
- Virtual Receptionist: Let our team of highly skilled operators act as an around-the-clock receptionist for your limo answering service by taking incoming calls from customers and routing callers to your drivers’ cell phones for immediate response. You’ll be able to project a professional image that will set you apart from your competitors.
- Dispatching: Use our service to enhance your scheduling and dispatching functions. We can help you provide timely information to your drivers so they can organize their day more efficiently. You can also count on our service for assistance in preparing for emergency situations, such as when a driver is ill and you need to make a quick adjustment to your scheduled rotation.
- Flexible Message Delivery Options: Use our limo answering service to communicate with your drivers using the modes that work best for you, whether it’s by live operator, email, fax, internet, text, voicemail or any combination of these methods.
- Call Overflow: When someone needs a ride to or from the airport, the last thing they want is to be kept waiting. Our Call Overflow service can ensure your customers will always reach a live operator, even during peak business periods. With this service, incoming calls are forwarded to an available operator after a specified number of rings instead of being sent directly to voicemail.
Our Limo Answering Service Delivers a Host of Valuable Business Benefits
The limo answering service from Towne will help your company:
- Cut Costs: Hiring a third-party answering service is typically more cost-effective than relying on in-house personnel to handle your calls. You’ll avoid the expense of installing a state-of-the-art phone system, and you’ll have zero equipment maintenance costs.
- Eliminate Staffing Issues: You’ll no longer have to worry about dispatcher turnover or hiring new receptionists, and you won’t waste precious time and resources on training new employees.
- Improve Quality: In addition to receiving world-class, business-specific training before they “go live,” our operators undergo comprehensive monitoring to ensure they are providing the best service to your drivers and customers. The evaluation process never stops at Towne Answering Service.
About Our State-of-the-Art Technology
Call center technology has made significant strides since we started our business more than 65 years ago. Instead of old-fashioned rotary phones and switchboards, we now use the most advanced technological innovations to provide the highest level of reliability and consistency to meet the lofty expectations of today’s callers.
Several carriers supply our phone lines and our internet connections come from three suppliers to ensure multiple, diverse entry points. All systems feature built-in redundancies to provide maximum protection against failures. You’ll rest easy knowing your customers will always be able to get through when calling for limo service.
“For over 20 years, Towne Answering Services operators have represented us very well after hours. We’ve always felt secure knowing a professional, kind voice was handling calls for us through the night. We love being able to take calls 24/7.
Numerous times we’ve had customers and vendors tell us that when they called last night, they were pleased to find such a helpful, and friendly voice.
We proudly tell them that was our answering service; Towne Answering Service!”
We Value Every Relationship
When you choose Towne as your transportation answering services provider, you’ll work with a customer-oriented business partner committed to providing customized solutions, proactive service and unparalleled value. Our approach ensures we will exceed your expectations and help you achieve your business goals.
Contact Us to Learn More About Our Airport Limo Call Center Services
If you’re not happy with the level of phone service you’re providing to your customers, give Towne Answering Service a ring at 215-723-4316 today. Discover the many ways in which we can enhance the productivity and efficiency of your business operation.