At first glance, limousine/transportation operations, property management companies and healthcare centers appear to be very different types of businesses. But they do share one common need: the ability to provide top-notch telephone service to their clients. Missing phone calls can prevent these organizations from delivering the level of attention and focus their clients demand and deserve.
Towne Answering Service is pleased to offer an assortment of client-based telephone answering services that will ensure your callers can always reach a live person or communicate seamlessly with your company on a 24/7/365 basis. You and your staff will be able to focus your efforts on meeting your clients’ immediate needs and running your operation.
We Have the Ability to Process Calls — Not Just Answer Them
Many answering service providers that work with companies across multiple industries take a “one-size-fits-all” approach, which basically consists of answering the phone and taking messages. The Towne staff includes high-quality, U.S.-based operators who receive targeted industry- and company-specific training. Your clients will always speak with a knowledgeable individual who understands their needs and can provide the professional assistance they expect.
Vast Array of Custom-Tailored Services
Towne features an assortment of standard services we can customize to your business and work environment. If you operate a limo company, for instance, our Dispatch Service will take a caller’s information and immediately forward it to the closest available driver.
Property managers can take advantage of our After-Hours Service to ensure tenants can always reach them when a burst pipe or other emergency occurs.
Our Call Overflow Service allows the forwarding of calls to a live operator instead of heading straight to voicemail. This is a particularly valuable solution for a busy healthcare facility.
We also offer various specialty services that provide additional opportunities for customization. Our Appointment Setting Service can ease the burden on understaffed healthcare facilities, which can lead to improved patient care. Property managers and limousine companies that rely heavily on email can use our Email Monitoring & Response Service to facilitate contact with clients and staff members.
“Thank you for your understanding and cooperation during this difficult time. Your team made a seamless transition to our emergency mode. Please pass on our appreciation.”
We Utilize Advanced Telecommunications Technology
Integrating the latest technology into our operation has helped Towne remain an industry leader for 65 years. Our state-of-the-art Souderton, PA, call center includes multiple built-in redundancies to protect against system failure — we’re proud of our exceptional 99.999% uptime rate. Our healthcare clients appreciate our focus on HIPAA compliance. All operators receive comprehensive HIPAA training and our encrypted messaging can help you meet PHI guidelines. We’re serious about safeguarding your patients’ privacy.
Contact Towne Answering Service to learn more about the benefits of our client-based services for limo/transportation companies, property managers and healthcare organizations. Give us a ring at 215-723-4316 today.