Blog

Taking The Trouble Out of Mass Notification

Are you part of a community or group that ever needs to send mass notifications to residents or group members? Do you currently waste time gathering email lists and struggling to get the word out about an important ...

In our last blog post, we explained how our answering service served as a modern-day town crier by providing automatic mass Express Messaging to residents during winter storm Jonas. The local borough that utilized the Express Messaging service was delighted by residents’ response to keeping ...

How To Step Up Your Community’s Communication

At Towne, we are continually showing people how our answering services can do a whole lot more than answer phones. And not only can we do much more than answer phones for small or large businesses, we can ...

The Customer Service Difference

Like the other professional operators at Towne, Andrea takes hundreds of calls each day in stride. She says, “Managing calls for our clients keeps me on my toes, and I enjoy the spontaneity that comes with the different clients we serve. ...

Does Their Company Culture Mesh With Your Company Culture?

True story! Several years ago a potential client called to ask about our services. He asked many of the same questions other new clients ask, such as how quickly we answer calls and how we manage ...